Privacy Policy

Last updated: September 24, 2026

MailQV ("MailQV", "we", "us", or "our") provides email outreach, campaign management, mailbox connection, email sending, and related productivity tools.

MailQV is operated by MEETCHI LTD, a company registered in England and Wales.

This Privacy Policy explains what information we collect, how we use it, how we share and protect it, and the choices available to you when you use MailQV.

By using MailQV, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information.

Account Information

When you create or use a MailQV account, we may collect information such as:

  • Your name
  • Email address
  • Account identifier
  • Authentication information
  • Workspace or organization information
  • Account settings and preferences

Authentication credentials are handled through our authentication providers where applicable. We do not receive or store your Google account password.

Mailbox Connection Information

When you connect an email account or mailbox to MailQV, we may process information required to establish and maintain that connection.

Depending on the connection method, this may include:

  • Email address
  • Mailbox provider
  • Connection status
  • Authorization tokens
  • Provider-specific identifiers
  • Technical configuration required to send email

For Google accounts, the specific Google user data and permissions used by MailQV are described separately in Section 6.

Campaign and Recipient Information

When you create campaigns or import recipients, we may process information you provide, including:

  • Recipient email addresses
  • Recipient names
  • Company names
  • Custom fields
  • Campaign names
  • Email subject lines
  • Email content
  • Sequences and follow-up schedules
  • Sending preferences

You are responsible for ensuring that the recipient information you upload to MailQV has been collected and used in accordance with applicable laws.

Email Activity and Delivery Information

MailQV may process operational information related to emails sent through the Service, such as:

  • Message identifiers
  • Sending status
  • Scheduled sending time
  • Delivery status
  • Failed delivery information
  • Bounce information
  • Open events, where enabled
  • Click events, where enabled
  • Unsubscribe events
  • Reply status, where available through functionality separately configured by the user

The availability and source of these signals depends on the features, mailbox provider, and configuration used.

MailQV does not use the Gmail gmail.send permission to read the contents of your Gmail mailbox, inbox, sent folder, email threads, or replies.

Technical and Usage Information

When you use MailQV, we may automatically collect technical and usage information such as:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages and features used
  • Log information
  • Error and diagnostic information
  • Session activity
  • Approximate geographic information derived from IP address

We use this information to operate, secure, diagnose, and improve the Service.

2. How We Use Information

We use information collected through MailQV to:

  • Create and manage user accounts
  • Provide MailQV's email outreach and campaign functionality
  • Connect user-authorized mailboxes
  • Send emails requested and configured by users
  • Schedule and manage email campaigns
  • Process recipient lists and campaign data
  • Provide delivery and campaign analytics
  • Detect and prevent abuse, fraud, and security incidents
  • Diagnose technical problems
  • Improve the reliability and functionality of MailQV
  • Provide customer support
  • Communicate important service or account information
  • Comply with applicable legal obligations

We do not sell personal information.

We do not use Google user data for targeted advertising, personalized advertising, retargeting, creditworthiness decisions, or data brokerage.

3. Email Recipients and Customer-Provided Data

MailQV users may upload or otherwise provide information relating to recipients of email campaigns.

In these circumstances, the MailQV customer determines:

  • Which recipients are contacted
  • What recipient information is uploaded
  • The content of emails
  • When emails are sent
  • The lawful basis or other legal justification for contacting recipients

MailQV processes such information to provide the functionality requested by the customer.

Users must comply with applicable privacy, electronic communications, anti-spam, and marketing laws when using MailQV.

4. Email Tracking

MailQV may provide optional email engagement features.

Where enabled, these features may collect information such as:

  • Whether an email was opened
  • Whether a tracked link was clicked
  • The approximate time of an interaction
  • Technical information associated with that interaction

Open tracking may rely on a small tracking image. Link tracking may use redirected tracking links.

Tracking availability may vary depending on the recipient's email provider, privacy settings, network configuration, and other technical factors. Tracking results should not be considered perfectly accurate.

5. Artificial Intelligence Features

MailQV may provide optional artificial intelligence-assisted features, such as helping users draft or improve email content.

Information submitted directly by a user to an AI-assisted feature may be processed as necessary to provide that feature.

MailQV does not use data obtained through Google Workspace APIs to develop, improve, or train generalized or non-personalized artificial intelligence or machine learning models.

Google user data is not used for advertising, data brokerage, or generalized AI or machine learning model training.

6. Google User Data

MailQV allows users to connect a Google account to send emails through Gmail and to detect replies and delivery failures for MailQV campaigns.

Google Data We Access

When you connect your Google account, MailQV may receive:

  • Your Google account email address
  • Basic account identification information made available during the OAuth authorization process
  • OAuth authorization credentials, such as access or refresh tokens
  • Authorization to send email through your Gmail account
  • Read-only access to reply and delivery-status messages related to MailQV campaign activity

MailQV requests gmail.send to send email on your behalf and gmail.readonly to identify replies and bounce or delivery-status messages.

The send permission is used solely for messages that you create, configure, schedule, or otherwise authorize through MailQV. Read-only access is used to stop unnecessary follow-ups and update bounce and suppression states.

Gmail Data We Do Not Use

MailQV does not use Gmail mailbox data to:

  • Track opens or clicks
  • Advertise or build marketing profiles
  • Train generalized AI or machine learning models
  • Modify existing Gmail messages
  • Delete Gmail messages

Read-only processing is limited to identifying campaign replies and delivery-status or bounce messages. Open and click tracking use MailQV's own signed tracking links and tokens, not Gmail read access. If MailQV introduces functionality that requires additional Google permissions, users will be informed and asked to authorize it before use.

How We Use Google User Data

Google user data is used only to provide or improve user-facing MailQV functionality that you request.

This includes:

  • Connecting your Google account to MailQV
  • Identifying the connected sending account
  • Maintaining the authorized connection
  • Sending emails that you configure or authorize through MailQV
  • Detecting replies so configured follow-ups can stop
  • Detecting delivery failures to update bounce and suppression states
  • Maintaining the security and reliability of the integration

MailQV's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

Google User Data and Advertising

We do not:

  • Sell Google user data
  • Provide Google user data to data brokers or information resellers
  • Use Google user data for targeted advertising
  • Use Google user data for personalized advertising
  • Use Google user data for retargeting
  • Use Google user data to determine creditworthiness
  • Use Google user data for lending decisions

Google User Data and Artificial Intelligence

MailQV does not use data obtained through Google Workspace APIs to develop, improve, or train generalized or non-personalized AI or machine learning models.

Sharing of Google User Data

We do not share, transfer, or disclose Google user data to third parties except where necessary:

  • To provide or maintain the MailQV functionality requested by you
  • To protect the security and integrity of the Service
  • To comply with applicable law or a valid legal obligation
  • With your explicit consent
  • In connection with a corporate transaction where legally permitted and subject to applicable requirements

Service providers acting on our behalf may process limited information where necessary to operate MailQV. They may only process such information for the purposes for which they have been engaged and subject to applicable confidentiality and data protection obligations.

Storage and Protection of Google User Data

We apply technical and organizational measures designed to protect Google user data against unauthorized access, disclosure, alteration, or destruction.

Access to authorization credentials and other sensitive integration information is limited to systems and personnel that require access to operate, secure, or maintain the Service.

We do not store your Google account password.

Retention and Deletion of Google User Data

We retain Google user data only for as long as reasonably necessary to provide the connected functionality, maintain legitimate operational or security requirements, or comply with applicable legal obligations.

If you disconnect your Google account or request deletion of your MailQV account, we will delete or securely dispose of Google user data associated with the connection when it is no longer required for a legitimate or legally required purpose.

You may request deletion by contacting:

info@mailqv.com

You may also revoke MailQV's Google access at any time through your Google Account permissions or security settings.

7. How We Share Information

We may use service providers to help operate MailQV.

These providers may perform functions such as:

  • Cloud hosting
  • Database hosting
  • Authentication
  • Infrastructure
  • Security
  • Monitoring
  • Analytics
  • Customer support
  • Payment processing
  • Email-related infrastructure

Service providers are permitted to process information only as necessary to perform services for us and subject to applicable contractual, confidentiality, and data protection requirements.

We may also disclose information:

  • Where required by law
  • In response to valid legal process
  • To protect MailQV, our users, or others from fraud, abuse, security threats, or unlawful activity
  • In connection with a merger, acquisition, financing, reorganization, or sale of some or all of our business, subject to applicable legal requirements

We do not sell personal information to third parties.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

  • How long you maintain a MailQV account
  • The nature of the information
  • Whether the information is required to provide the Service
  • Security and fraud prevention requirements
  • Accounting or contractual requirements
  • Applicable legal obligations

Information that is no longer required will be deleted, anonymized, or otherwise securely disposed of where reasonably practicable.

9. Data Security

We use reasonable technical and organizational safeguards designed to protect information processed through MailQV.

These measures may include:

  • Access controls
  • Authentication controls
  • Secure network communications
  • Application and infrastructure security measures
  • Logging and monitoring
  • Restrictions on access to sensitive systems
  • Procedures designed to prevent unauthorized access

No method of electronic transmission or storage is completely secure. We therefore cannot guarantee absolute security.

10. Your Rights and Choices

Depending on where you live, applicable privacy laws may provide rights regarding your personal information.

These may include the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your information
  • Object to or restrict certain processing
  • Request a copy of certain information
  • Withdraw consent where processing is based on consent
  • Lodge a complaint with an applicable data protection authority

You may also:

  • Disconnect connected mailboxes
  • Revoke Google authorization through your Google Account
  • Disable certain optional MailQV features
  • Request deletion of your MailQV account

To exercise applicable privacy rights, contact:

info@mailqv.com

We may need to verify your identity before processing certain requests.

11. Cookies and Similar Technologies

MailQV may use cookies and similar technologies to:

  • Keep users signed in
  • Maintain sessions
  • Remember preferences
  • Protect the Service
  • Understand product usage
  • Diagnose problems
  • Measure and improve performance

Google Analytics

We use Google Analytics 4, a web analytics service provided by Google, to understand how visitors use our website and product (for example, which pages are visited, which features are used, and where sign-ups come from) so we can improve MailQV.

Google Analytics uses cookies (such as _ga and _ga_*) to collect usage information, including pages viewed, clicks, approximate location derived from your IP address, device and browser type, and referring website. When you are signed in, we associate this usage data with an internal, pseudonymous account ID. We do not send your name, email address, email content, recipient data, or mailbox data to Google Analytics.

We do not use Google Analytics for advertising, and advertising features, remarketing, and ad personalization are disabled.

Google processes this data on our behalf. For more information, see Google's Privacy Policy and how Google uses information from sites that use its services. You can block analytics cookies in your browser settings or install the Google Analytics opt-out browser add-on.

12. International Data Transfers

MailQV may use infrastructure and service providers located in countries other than your country of residence.

As a result, personal information may be processed internationally.

Where required by applicable law, we use appropriate safeguards for international transfers of personal information.

13. Children's Privacy

MailQV is intended for business and professional use and is not directed to children.

We do not knowingly collect personal information from children where doing so would violate applicable law.

If you believe that a child has provided personal information to MailQV improperly, please contact us so we can investigate and take appropriate action.

14. Third-Party Services

MailQV may contain links to or integrate with services operated by third parties.

Their privacy practices are governed by their own privacy policies and terms. We are not responsible for the privacy practices of third-party services.

This Privacy Policy applies only to information processed by MailQV.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we make changes, we will update the "Last updated" date at the top of this page.

If we make material changes to how Google user data or other personal information is used, we will provide appropriate notice where required and update relevant privacy disclosures.

Continued use of MailQV after an updated Privacy Policy becomes effective is subject to the updated policy, to the extent permitted by applicable law.

16. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or your personal information, contact us at:

MailQV Operated by MEETCHI LTD England and Wales Email: info@mailqv.com